STUDIO POLICIES

Cancellation Policy
All class sizes are limited. In order to give everyone a chance to practice, we have a 12-hour cancellation policy. If plans change we kindly request you manage your schedule in advance through the Noosa Flow App or the Mindbody portal. We cannot accept email or phone cancellations, but we do our best to make concessions in the event of an emergency.

No-show Policy
We believe in making space for one another. If you are absent or cancel within 12 hours of the class start time, you will be charged a cancellation fee (with the exception of casual pass holders and drop-in class bookings, who will lose the class).

Waitlist
If your ideal class time is fully booked, we recommend adding yourself to the waitlist. There’s often a chance that a position will come available, and when it does, you’ll receive an email directing you to the booking page.

Packages
All packages are for individual use only and therefore cannot be shared or transferred between clients.

New Clients
Newness can sometimes feel overwhelming. Although you can trust that you’ll be in the best of hands in all of our classes, we recommend letting us guide you through your first one with a private session. This will ensure that you’ll learn the ropes, moves, and machines with a little more support and guidance. 

Arrival
It’s important to us that each student is provided with every opportunity for a positive experience. To help things flow, we request you arrive at least five minutes before class to settle in (ten minutes for first-time clients). Out of consideration to our instructors, clients, and yourself, please do not be late as it can disrupt the class and in some circumstances be a safety issue.

Pilates Socks
Available for purchase in the studio, Pilates socks are required for all reformer sessions in order to protect your feet, maintain essential hygiene standards, and allow you to practice with better traction.

Intro Two Week Pass
For our new friends, this offer is a perfect way to introduce you to all of the magic our studio holds. Valid for 3 classes (choosing from a wonderful 60+ classes) over a two week period, our journey together begins here. Pass expires 14 days from the first class you book. If you book a class and realise there is one in the nearer future you’d like to attend, you will need to cancel the later class first in order to restart the two weeks.

Retreats, Workshops and Experiences
All deposits paid are non-refundable. Travel Insurance is advised in case of injury, emergency or cancellation. Unfortunately we cannot refund you for these occurrences.

In regards to COVID-19, all guests are welcome. We follow state guidelines. Please keep this in mind when booking travel.