Noosa Flow Unlimited Membership Terms & Conditions
1. Membership Overview
The Noosa Flow Membership provides unlimited access to eligible Reformer Pilates and Mat Pilates classes operated by Noosa Flow Pilates, subject to these Terms & Conditions.
To help maintain class availability and a high-quality member experience, Noosa Flow Memberships are offered in limited numbers and may not always be available for purchase.
The studio reserves the right to pause, limit or reopen membership sales at its discretion.
Key Membership Terms
Unlimited Reformer Pilates and Mat Pilates classes
Weekly membership at the current published rate
Minimum commitment period of 16 weeks
4 weeks' written notice required to cancel after the minimum term
Cancel bookings up to 12 hours before class without penalty
Late Cancellation Fee: $5 per booking cancelled within 12 hours of class start time
No Show Fee: $15 per missed booking without prior cancellation
Members may be automatically added from the waitlist up to 2 hours before class commencement
2. Membership Fees
The Noosa Flow Membership is charged at the current published membership rate.
Membership fees are automatically debited from the nominated payment method on a weekly basis.
Members are responsible for ensuring valid payment details are maintained at all times. If a scheduled membership payment cannot be processed, membership access and booking privileges may be suspended until payment has been successfully received.
3. Minimum Membership Term
The Noosa Flow Membership has a minimum commitment period of sixteen (16) weeks.
Memberships cannot be cancelled during the initial 16-week commitment period except where required by law.
4. Membership Cancellation
Following completion of the minimum commitment period, memberships automatically continue on a week-to-week basis until cancelled.
Members may cancel their membership by providing at least four (4) weeks written notice.
Cancellation requests must be submitted via email to the studio.
Membership fees remain payable throughout the notice period.
No refunds will be provided for unused membership periods, missed classes or change of mind.
5. Membership Fee Changes
The studio reserves the right to change membership fees from time to time.
Any fee change will apply to all active memberships, including existing members.
Members will be provided with at least thirty (30) days written notice of any fee change.
Continued membership after the effective date of the fee change constitutes acceptance of the revised membership fee.
6. Late Cancellation Fee
Bookings cancelled within twelve (12) hours of the scheduled class start time are considered Late Cancellations.
A Late Cancellation Fee of $5.00 may be charged for each Late Cancellation.
The fee will be charged to the payment method stored on the member's account.
7. No Show Fee
A No Show Fee of $15.00 may be charged where a member fails to attend a booked class and has not cancelled prior to the cancellation window.
The fee will be charged to the payment method stored on the member's account.
8. Membership Suspension (Freeze)
Memberships may be suspended for a minimum period of two (2) weeks and a maximum of eight (8) weeks per calendar year.
Membership suspension requests must be submitted in writing at least seven (7) days prior to the requested suspension start date.
Memberships cannot be suspended during the initial sixteen (16) week commitment period, except in cases of injury, illness or other circumstances approved by the studio.
During an approved suspension period, membership payments will be paused and booking access will be unavailable.
The minimum membership term and any applicable cancellation notice period will be extended by the length of the suspension period.
Memberships cannot be suspended during a cancellation notice period.
The studio may approve longer suspension periods for medical reasons where supporting documentation is provided.
The studio reserves the right to approve or decline suspension requests at its discretion.
9. Class Bookings
Members may book eligible classes up to twenty-eight (28) days in advance.
Bookings are subject to availability and class capacity limits.
The studio reserves the right to amend class timetables, instructors, class formats and operating hours at any time.
10. Waitlists
Where a class is fully booked, members may join the waitlist.
Members may be automatically added from the waitlist up to two (2) hours before the scheduled class start time.
By joining a waitlist, members accept responsibility for attending any class they are automatically added to.
Late cancellation and no-show fees apply to bookings received through the waitlist.
11. Included Services
The Noosa Flow Membership includes access to eligible Reformer Pilates and Mat Pilates classes only.
Membership includes access only to classes specifically designated as part of the Nosa Flow Membership. Any additional services, products, events or offerings may be subject to separate fees and charges.
12. Studio Changes and Closures
The studio reserves the right to modify class timetables, instructors, services, operating hours and studio offerings at any time.
Temporary closures due to public holidays, maintenance, instructor illness, weather events or circumstances beyond the studio's control do not entitle members to refunds, credits or fee reductions.
13. Health and Safety
Members acknowledge that participation in Pilates and exercise activities involves physical exertion and carries inherent risks.
Members are responsible for ensuring they are medically fit to participate and must notify the studio of any injury, illness, pregnancy or medical condition that may affect their ability to safely participate.
Participation is undertaken at the member's own risk except where liability cannot be excluded by law.
14. Membership Misuse
The studio reserves the right to suspend or terminate a membership where a member:
Allows another person to use their membership;
Repeatedly breaches booking policies;
Engages in abusive, disruptive or unsafe behaviour; or
Breaches these Terms & Conditions.
No refunds will be provided where a membership is terminated due to a breach of these Terms & Conditions.
15. Changes to Terms and Conditions
The studio reserves the right to amend these Terms & Conditions from time to time.
The most current version will be published on the studio website.
Continued use of a membership following publication of updated Terms & Conditions constitutes acceptance of those changes.